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At IPIRIUS, our commitment is to provide you with valuable and enriching content about internet protocols. We want you to have a positive experience while navigating our platform. If, however, you find yourself needing to request a refund or initiate a return, we have established the following policy to guide you through the process.
Refund Policy:
Digital Products: Given the nature of our content, which primarily consists of digital materials, we generally do not offer refunds for completed purchases. We encourage you to thoroughly review any materials before making a purchase decision.
Technical Issues: In the event of technical issues preventing you from accessing or using our digital products, please contact our support team at [support@ipirius.com] within 7 days of purchase. We will investigate and work towards a satisfactory resolution.
Returns Policy:
Physical Merchandise: If you have purchased any physical merchandise from our store, please inspect the items upon receipt. Should you receive damaged or defective products, notify us at [support@ipirius.com] within 14 days of receiving your order. We will guide you through the return process.
Incorrect Items: In the rare instance that you receive an incorrect item, contact us promptly at [support@ipirius.com]. We will arrange for the correct item to be shipped to you, and, if applicable, provide instructions for returning the incorrect item.
General Guidelines:
Contact Us First: Before initiating a return or refund request, please reach out to our support team at [support@ipirius.com] with your order details and a clear explanation of the issue. We are here to assist you.
Return Authorization: For physical merchandise returns, a return authorization may be required. Do not send items back without receiving instructions from our support team.
Refund Process: Refunds, when applicable, will be processed using the original payment method. Please allow a reasonable amount of time for the refund to be reflected in your account.
Our goal is to ensure your satisfaction with IPIRIUS. We appreciate your understanding and cooperation with our refund and returns policy. If you have any questions or concerns, don’t hesitate to contact us. Thank you for being a valued member of our community.
